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*** CANADA CUSTOMERS *** The Canada Post strike might mean your order is delayed. Unfortunately, this is out of our control so please take this into account before ordering. <span style="font-size: 14px; font-family: Arial; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Spend over &#xA3;150 and receive free shipping using our standard service<span id="isPasted" style="color: rgb(29, 28, 29); font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(248, 248, 248); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;(8-12 days)<span style="font-size: 14px; font-family: Arial; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<span style="font-size: 14px; font-family: Arial; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Our standard delivery for USA &amp; Canada orders is &#xA3;8 for a fully trackable service, delivered within 8-12 days from our UK warehouse.<span style="font-size: 14px; font-family: Arial; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<span style="font-size: 14px; font-family: Arial; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We also offer express delivery for &#xA3;18, using UPS&#xA0;courier which takes 2-3 days from dispatch.<span style="font-size: 14px; font-family: Arial; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<span style="font-size: 14px; font-family: Arial; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">All orders will be processed within 1-2 working days. <span style="font-size: 14px; font-family: Arial; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">All shipping times are approximate and will be from the date of dispatch, not the date of order. <span style="font-size: 14px; font-family: Arial; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note we do not ship on weekends or bank holidays. <span style="font-size: 14px; font-family: Arial; color: rgb(0, 0, 0); background-color: rgb(57, 255, 20); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please also be aware that some extra shipping charges may apply when ordering from the UK to Canada. You can get an idea of potential COD charges&#xA0;<span style="font-size: 14px; font-family: Arial; color: rgb(44, 130, 201); background-color: rgb(57, 255, 20); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html?fbclid=IwAR0u7z3CxKKfzyyQcrothjndb56QwUm1K6rluWihJG_FmND-roSvrCPzuUI" rel="noopener noreferrer" target="_blank">here</a>

*** CANADA CUSTOMERS ***The Canada Post strike might mean your order is delayed. Unfortunately, this is out of our control so please take this into account before ordering. Spend over £150 and receive free shipping using our standard service (8-12 da

USA & Canada

Shipping

How long will my order take to dispatch?

Where is my order confirmation?

How can I track my order?

My order is being returned to sender, what happens now?

Why hasn't my tracking updated?

I'm missing an item from my order!

I've received the wrong item

My item is faulty, what should I do?

How do I use my gift card? When does my gift card expire?

I have a different question about my order...

ProtectMyOrder

Can I cancel my order after it has been placed?

What should I do if the tracking shows my package as delivered, but I haven't received it?

What can I do if there is an issue with the delivery of my order and it hasn't arrived?

How can I update my address when there's been an issue with delivery?

My order

Do you have a size guide?

Will you be restocking sold out styles?

Do you have an app?

Can I pay later?

Which payment methods do you accept?

Why has my card been declined?

I signed up for 10% off my first order and haven't received my code

I forgot to use my discount code, what can I do?

Where do I find my gift card?

When will I get a response?

Currency conversions

Student and Medical discount

FAQs

Australia & New Zealand

Europe

Rest of world

Customs, duties and taxes

Shipping policy and terms

XMAS SHIPPING DATES 2024

How do I return something?

Returns policy and terms

How much will my return cost me?

How does your returns process work?

Can I return to store?

How long does it take for a refund to be issued once my return is received at the warehouse?

How can I return an item if the return portal is not working?

What happens if my order is already being processed and I request a cancellation?

When will I receive my refund for a return?

XMAS RETURNS 2024

Returns

USA & CanadaUpdated a month ago