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Lazy Oaf

If you are experiencing issues with a missing order, please reach out to us with your order details.&#xA0;We will escalate the matter with our shipping manager, who will in turn contact the carrier for an update on your package.&#xA0;Investigations may take up to 7 days, and we will keep you informed as soon as we receive new information.&#xA0;In the meantime, keep checking your tracking for updates, and let us know if the package gets delivered whilst we are investigating.

If you are experiencing issues with a missing order, please reach out to us with your order details. We will escalate the matter with our shipping manager, who will in turn contact the carrier for an update on your package. Investigations may take up

What can I do if there is an issue with the delivery of my order and it hasn't arrived?

My order

How long will my order take to dispatch?

Where is my order confirmation?

How can I track my order?

My order is being returned to sender, what happens now?

Why hasn't my tracking updated?

I'm missing an item from my order!

I've received the wrong item

My item is faulty, what should I do?

How do I use my gift card? When does my gift card expire?

I have a different question about my order...

ProtectMyOrder

Can I cancel my order after it has been placed?

What should I do if the tracking shows my package as delivered, but I haven't received it?

How can I update my address when there's been an issue with delivery?

Do you have a size guide?

Will you be restocking sold out styles?

Do you have an app?

Can I pay later?

Which payment methods do you accept?

Why has my card been declined?

I signed up for 10% off my first order and haven't received my code

I forgot to use my discount code, what can I do?

Where do I find my gift card?

When will I get a response?

Currency conversions

Student and Medical discount

FAQs

Australia & New Zealand

USA & Canada

Europe

Rest of world

Customs, duties and taxes

Shipping policy and terms

XMAS SHIPPING DATES 2024

Shipping

How do I return something?

Returns policy and terms

How much will my return cost me?

How does your returns process work?

Can I return to store?

How long does it take for a refund to be issued once my return is received at the warehouse?

How can I return an item if the return portal is not working?

What happens if my order is already being processed and I request a cancellation?

When will I receive my refund for a return?

XMAS RETURNS 2024

Returns

What can I do if there is an issue with the delivery of my order and it hasn't arrived?Updated 6 months ago