Home

Lazy Oaf

Once an order is placed, there is a very small timeframe during which we can cancel or make amendments before it gets processed and added to a batch of orders ready for collection. Unfortunately, once orders are processed, they cannot be cancelled. However, if you wish to return the item after receiving it, you can use our <a href="https://lazyoaf.returns.international/" rel="noopener noreferrer" target="_blank">returns portal</a> or send the order back on your own to our warehouse address, including your order number (written on a piece of paper inside the package) for reference. Please make sure to retain your proof of postage if you choose this option! Our returns address is: Lazy Oaf ReturnsC/O James Cargo Fulfilment LtdUnit 4, Heathrow Logistics ParkBedfont Road&#xA0;FelthamTW14 8EEUK&#xA0;

Once an order is placed, there is a very small timeframe during which we can cancel or make amendments before it gets processed and added to a batch of orders ready for collection. Unfortunately, once orders are processed, they cannot be cancelled. H

Can I cancel my order after it has been placed?

My order

How long will my order take to dispatch?

Where is my order confirmation?

How can I track my order?

My order is being returned to sender, what happens now?

Why hasn't my tracking updated?

I'm missing an item from my order!

I've received the wrong item

My item is faulty, what should I do?

How do I use my gift card? When does my gift card expire?

I have a different question about my order...

ProtectMyOrder

What should I do if the tracking shows my package as delivered, but I haven't received it?

What can I do if there is an issue with the delivery of my order and it hasn't arrived?

How can I update my address when there's been an issue with delivery?

Do you have a size guide?

Will you be restocking sold out styles?

Do you have an app?

Can I pay later?

Which payment methods do you accept?

Why has my card been declined?

I signed up for 15% off my first order and haven't received my code

I forgot to use my discount code, what can I do?

Where do I find my gift card?

When will I get a response?

Currency conversions

Student and Medical discount

FAQs

Australia & New Zealand

USA & Canada

Europe

Rest of world

Customs, duties and taxes

Shipping policy and terms

Shipping

How do I return something?

Returns policy and terms

How much will my return cost me?

How does your returns process work?

Can I return to store?

How long does it take for a refund to be issued once my return is received at the warehouse?

How can I return an item if the return portal is not working?

What happens if my order is already being processed and I request a cancellation?

When will I receive my refund for a return?

Returns

Can I cancel my order after it has been placed?Updated 4 months ago