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My order

How long will my order take to dispatch?

For standard UK and international shipping, your order will be dispatched within 1-2 days. Please note that dispatch can take a little longer during busy periods, but we’ll notify you via email as soon as your order is on the move. Make sure you chec

Where is my order confirmation?

As soon as you place your order, you’ll get an order confirmation to the email address you entered with the rest of your details. If for some reason you don’t receive one, make sure to check your spam / junk emails or double check you entered your em

How can I track my order?

You can track your order by following the link in your shipping confirmation email. Depending where you bought from, your tracking number can be from a different courier - but here's links to a few we use:. https://

My order is being returned to sender, what happens now?

If this happens, it’s usually due to you either not being home or if you’ve not collected your parcel from a nearby post office in the timeframe specified. It can take up to 4 weeks for an international return to reach our warehouse. Once we have it,

Can I amend my order after it’s been placed?

Our warehouse team work super fast, so once an order has been placed we are unable to amend the items / sizes in the order or the delivery address. We are also unable to add products or combine orders, sorry about that!

Why hasn't my tracking updated?

You’ll receive a shipping confirmation email with a tracking number as soon as your order has been dispatched from our warehouse, though please be aware that it can take up to 2 working days for your tracking to update, if you’ve ordered with standar

Can I cancel my order?

Our warehouse work extremely fast, so most of the time a cancellation is not possible. Sorry about this!

I'm missing an item from my order!

We aim to send all orders as they’re intended, but sometimes we make mistakes. If you are missing something, please get in touch with Oaf Support, letting us know your order number and which item(s) you’re missing. If it looks like your parcel has be

I've received the wrong item

We aim to get your order right every time, but we do occasionally make mistakes. If the item you’ve received is not what you originally ordered, please send over your order number, a picture of what you received and a short description of what has go

My item is faulty, what should I do?

If this is the case, we are so sorry to hear it!. Please send over your order number, a few photos of the fault and a short description to Oaf Support and we'll sort this for you ASAP. This will usually be a replacement, a partial refund or a free re

How do I use my gift card? When does my gift card expire?

After receiving your gift card email, click the 'view my gift card' button. This will redirect you to a page that contains your unique gift card code. The code is valid from the moment of purchase, all you have to do is apply the gift card code to th

I have a different question about my order...

Not to worry! If our FAQs haven’t helped then you can contact us at by pressing the black chat button in the bottom left hand corner of the page.


Sometimes deliveries don't always go according to plan, that's why we're offering Protect My Order to give you that extra peace of mind when ordering online. For a very small additional fee at checkout, you can be sure to get a speedy resolution for