For standard UK and international shipping, your order will be dispatched within 1-2 days. Please note that dispatch can take a little longer during busy periods, but we’ll notify you via email as soon as your order is on the move. Make sure you chec
As soon as you place your order, you’ll get an order confirmation to the email address you entered with the rest of your details. If for some reason you don’t receive one, make sure to check your spam and junk folders or double check you entered your
You can track your order by following the link in your shipping confirmation email. Depending on where you're located, your tracking number can be from a different courier - but here's links to a few we use:. https://track.landmarkglobal.com/. https:
If this happens, it’s usually due to you either not being home or if you’ve not collected your parcel from a nearby post office in the timeframe specified. It can take up to 4 weeks for an international return to reach our warehouse. Once we have it,
You’ll receive a shipping confirmation email with a tracking number as soon as your order has been dispatched from our warehouse, though please be aware that it can take up to 2 working days for your tracking to update, if you’ve ordered with standar
We aim to send all orders as they’re intended, but sometimes we make mistakes. - sorry!. If you are missing something, please get in touch with Oaf Support, letting us know your order number and which item(s) you’re missing. Pop onto our live chat (i
We aim to get your order right every time, but we do occasionally make mistakes - sorry!. If the item you’ve received is not what you originally ordered, please send over your order number, a picture of what you received and a short description of wh
If this is the case, we are so sorry to hear it!. Please send over your order number, a few photos of the fault and a short description to Oaf Support and we'll sort this for you ASAP. This will usually be a replacement, a partial refund or a free re
After receiving your gift card email, click the 'view my gift card' button. This will redirect you to a page that contains your unique gift card code. If you can't find it in your usual inbox, then make sure to check your spam and junk folders. The c
Not to worry! If our FAQs haven’t helped then you can contact us at lazyoaf.com by pressing the black chat button in the bottom left hand corner of the page.
Sometimes deliveries don't always go according to plan, that's why we're offering ProtectMyOrder to give you that extra peace of mind when ordering online. For a very small additional fee at checkout, you can be sure to get a speedy resolution for th
Once an order is placed, there is a very small timeframe during which we can cancel or make amendments before it gets processed and added to a batch of orders ready for collection. Unfortunately, once orders are processed, they cannot be cancelled. H
If your package tracking indicates that it has been delivered but you haven't received it, there are a couple of steps you can take. First, check if the package was left with a neighbour or in a safe place nearby. It is also advisable to check the tr
If you are experiencing issues with a missing order, please reach out to us with your order details. We will escalate the matter with our shipping manager, who will in turn contact the carrier for an update on your package. Investigations may take up
If you have encountered a delivery failure due to an incomplete address, you have the option to contact the courier directly to update your details - this can usually be done via your tracking link. However, if you are unable to resolve this with the