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How long will my order take to dispatch?

For standard UK and international shipping, your order will be dispatched within 1-2 days. Please note that dispatch can take a little longer during busy periods, but we’ll notify you via email as soon as your order is on the move. Make sure you chec

Where is my order confirmation?

As soon as you place your order, you’ll get an order confirmation to the email address you entered with the rest of your details. If for some reason you don’t receive one, make sure to check your spam and junk folders or double check you entered your

How can I track my order?

You can track your order by following the link in your shipping confirmation email. Depending on where you're located, your tracking number can be from a different courier - but here's links to a few we use:. https:

My order is being returned to sender, what happens now?

If this happens, it’s usually due to you either not being home or if you’ve not collected your parcel from a nearby post office in the timeframe specified. It can take up to 4 weeks for an international return to reach our warehouse. Once we have it,

Why hasn't my tracking updated?

You’ll receive a shipping confirmation email with a tracking number as soon as your order has been dispatched from our warehouse, though please be aware that it can take up to 2 working days for your tracking to update, if you’ve ordered with standar

I'm missing an item from my order!

We aim to send all orders as they’re intended, but sometimes we make mistakes. - sorry!. If you are missing something, please get in touch with Oaf Support, letting us know your order number and which item(s) you’re missing. Pop onto our live chat (i

I've received the wrong item

We aim to get your order right every time, but we do occasionally make mistakes - sorry!. If the item you’ve received is not what you originally ordered, please send over your order number, a picture of what you received and a short description of wh

My item is faulty, what should I do?

If this is the case, we are so sorry to hear it!. Please send over your order number, a few photos of the fault and a short description to Oaf Support and we'll sort this for you ASAP. This will usually be a replacement, a partial refund or a free re

How do I use my gift card? When does my gift card expire?

After receiving your gift card email, click the 'view my gift card' button. This will redirect you to a page that contains your unique gift card code. If you can't find it in your usual inbox, then make sure to check your spam and junk folders. The c

I have a different question about my order...

Not to worry! If our FAQs haven’t helped then you can contact us at by pressing the black chat button in the bottom left hand corner of the page.


Sometimes deliveries don't always go according to plan, that's why we're offering ProtectMyOrder to give you that extra peace of mind when ordering online. For a very small additional fee at checkout, you can be sure to get a speedy resolution for th

Can I cancel my order after it has been placed?

Once an order is placed, there is a very small timeframe during which we can cancel or make amendments before it gets processed and added to a batch of orders ready for collection. Unfortunately, once orders are processed, they cannot be cancelled. H

What should I do if the tracking shows my package as delivered, but I haven't received it?

If your package tracking indicates that it has been delivered but you haven't received it, there are a couple of steps you can take. First, check if the package was left with a neighbour or in a safe place nearby. It is also advisable to check the tr

What can I do if there is an issue with the delivery of my order and it hasn't arrived?

If you are experiencing issues with a missing order, please reach out to us with your order details. We will escalate the matter with our shipping manager, who will in turn contact the carrier for an update on your package. Investigations may take up

How can I update my address when there's been an issue with delivery?

If you have encountered a delivery failure due to an incomplete address, you have the option to contact the courier directly to update your details - this can usually be done via your tracking link. However, if you are unable to resolve this with the