ProtectMyOrderUpdated 2 months ago
Sometimes deliveries don't always go according to plan, that's why we're offering Protect My Order to give you that extra peace of mind when ordering online.
For a very small additional fee at checkout, you can be sure to get a speedy resolution for the following circumstances:
Theft/mis-delivered - if the tracking shows as delivered but you haven't got it, we will resend or refund within 5-7 working days.
Damage - If the item arrives damaged we will offer a solution quickly.
Loss - If your parcel gets stuck on tracking for more than 10 days we will resend or refund.
Simply get in touch with our oaf support team via live chat or [email protected] for help with your order.