My order is being returned to sender, what happens now?Updated 4 months ago
If this happens, it’s usually due to you either not being home or if you’ve not collected your parcel from a nearby post office in the timeframe specified.
It can take up to 4 weeks for an international return to reach our warehouse. Once we have it, it’ll be processed by our returns team within 14 working days and you’ll be issued with a refund, which you’ll receive confirmation of via email.
If you did miss the deadline for collecting your parcel and it’s being returned to us, please be aware that the original shipping costs for your order are non-refundable.