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Lazy Oaf

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Not to worry! If our FAQs haven’t helped then you can contact us here by pressing the black chat button in the bottom right hand corner of the page, or by emailing Oaf Support at info@lazyoaf.com.

I have a different question about my order...

My order

How long will my order take to dispatch?

Where is my order confirmation?

How can I track my order?

My order is being returned to sender, what happens now?

Why hasn't my tracking updated?

I'm missing an item from my order!

I've received the wrong size or item

My item is faulty, what should I do?

How do I use my gift card? When does my gift card expire?

ProtectMyOrder

What should I do if the tracking shows my package as delivered, but I haven't received it?

How can I update my address when there's been an issue with delivery?

Pre-Order FAQs

Can I edit or cancel my order after I've placed it?

Do you have a size guide?

Will you be restocking sold out styles?

Do you have an app?

Can I pay later?

Which payment methods do you accept?

Why has my card been declined?

I signed up for 10% off my first order and haven't received my code

I forgot to use my discount code, what can I do?

Where do I find my gift card?

When will I get a response?

Currency conversions

Student and Medical discount

LO-yalty Scheme

FAQs

International

Customs, duties and taxes

Shipping policy and terms

Pre-Order / Shipping From Products

Shipping

How do I return something?

Returns policy and terms

How much will my return cost me?

How does your returns process work?

Can I return to store?

Returns

I have a different question about my order...Updated 10 months ago