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If you have signed up to our newsletter, you’ll receive an email asking you to confirm your subscription. Once confirming, you will receive a separate email containing your unique 15% off code. If you are having trouble locating this, please double c

I signed up for 15% off my first order and haven't received my code

FAQs

How long will my order take to dispatch?

Where is my order confirmation?

How can I track my order?

My order is being returned to sender, what happens now?

Why hasn't my tracking updated?

I'm missing an item from my order!

I've received the wrong item

My item is faulty, what should I do?

How do I use my gift card? When does my gift card expire?

I have a different question about my order...

ProtectMyOrder

Can I cancel my order after it has been placed?

What should I do if the tracking shows my package as delivered, but I haven't received it?

What can I do if there is an issue with the delivery of my order and it hasn't arrived?

How can I update my address when there's been an issue with delivery?

My order

Do you have a size guide?

Will you be restocking sold out styles?

Do you have an app?

Can I pay later?

Which payment methods do you accept?

Why has my card been declined?

I forgot to use my discount code, what can I do?

Where do I find my gift card?

When will I get a response?

Currency conversions

Student and Medical discount

Australia & New Zealand

USA & Canada

Europe

Rest of world

Customs, duties and taxes

Shipping policy and terms

Shipping

How do I return something?

Returns policy and terms

How much will my return cost me?

How does your returns process work?

Can I return to store?

How long does it take for a refund to be issued once my return is received at the warehouse?

How can I return an item if the return portal is not working?

What happens if my order is already being processed and I request a cancellation?

When will I receive my refund for a return?

Returns

I signed up for 15% off my first order and haven't received my codeUpdated 3 months ago