FAQs

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Do you have a size guide?

Yes we do! You can find all our size guides here

Will you be restocking sold out styles?

Generally we don't restock items once they've sold out, but we do often get returns, which are then processed and put back onto the website. If you’ve missed out on a style, please sign up to the back in stock emails on the related product page, givi

Can I Pay Later?

We offer both Klarna and Clearpay as payment options so you can get your order delivered to you before you have to pay in full. Klarna. With Klarna, once your order has shipped, you’ll receive an email with a link and you’ll have up to 30 days to pay

Which payment methods do you accept?

We accept most major credit or debit cards (except for AMEX) these include - Visa, Visa Electro, Master Card and UK Maestro. We can also accept payment by PayPal. Please ensure you have sufficient funds in your account.

Why has my card been declined?

All credit / debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card does not, for any reason, authorise payment then you will be notified of this immediately at the checkout. A comm

I signed up for 15% off my first order and haven't received my code

If you have signed up to our newsletter, you’ll receive an email asking you to confirm your subscription. Once confirming, you will receive a separate email containing your unique 15% off code. If you are having trouble locating this, please double c

I forgot to use my discount code, what can I do?

We’re really sorry, but due to system limitations we can’t retrospectively apply your discount code to an order that’s been placed already, so please take extra care to ensure this has been entered properly and the discount has been applied.

Where do I find my gift card?

Our gift cards are virtual, so after receiving your order confirmation email, you’ll get another email containing a link to your unique gift card code. If you can’t see it in your usual inbox then please make sure to check your spam / junk emails, an

When will you respond to my enquiry?

We are open Monday to Friday, 9am – 5pm GMT and aim to respond to all queries ASAP. If you've messaged us over the weekend then it may take a couple of days for a response.

Currency conversions

All prices listed on our site are in GBP, and charged in GBP. The bank that has issued your card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of appr

Student and Medical discount

Click here to get your code 😇. For 10% off full price products only. Student discount eligibility: US, UK, Canadian and Australian students; all current university/college students. Medical discount eligibility: US, UK (NHS), Canadian and Australian