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Why has my card been declined?Updated 4 months ago

All credit / debit cardholders are subject to validation checks and authorisation by the card issuer. 

If the issuer of your payment card does not, for any reason, authorise payment then you will be notified of this immediately at the checkout. 

A common reason for orders being declined is due to the billing address details being entered incorrectly. 

Please ensure that in the 'billing address' section, the address to which your bank statements are sent is entered. 

For full details of why the payment was declined, please contact your card issuer.

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